Refund Policy
Tips are voluntary gifts that support free software. They are normally not refundable, but mistakes happen — duplicate or unauthorised charges are handled fairly.
1. What a tip is
A tip is a voluntary gift in appreciation of the applications I publish. It is not a purchase: no product, licence, subscription or service is delivered in exchange, and nothing in the software changes when you tip.
2. General rule
Because a tip is a gift rather than a sale, it is normally non-refundable once the payment has completed.
3. Exceptions handled case by case
- Duplicate charge — the same amount charged twice by mistake.
- Unauthorised charge — a payment you did not make, for example after a lost card.
- Technical error — a payment that went through but was clearly not intended (wrong amount due to a page error, a double-submitted form).
4. How to request a refund
Write to moechz@163.com within 14 days of the charge and include:
- the date and the amount (and currency) of the payment;
- the payment reference if you have one, or the last four digits of the card — never the full card number;
- a short description of what went wrong.
I will check the payment with the payment provider and answer within a few business days. If the request is accepted, the refund is issued to the original payment method; how quickly it appears depends on the provider and your bank, typically within 10 business days.
5. Chargebacks
If something looks wrong, please write first — most cases are resolved faster than a chargeback. If a chargeback is filed, the payment provider’s process applies and I will cooperate with it.
6. Contact
Refund questions: moechz@163.com.